![]() Please let us know if you’d like more information. How we can help: Sonos is currently offering an option to upgrade through their Trade Up program and save 30% on a new compatible product. Sonos suggests that you separate your S2 compatible and incompatible products into two separate systems and that products in one system will not be able to group with products with another. If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Thu 10.30 EST Last modified on Tue 09.31 EDT Speaker company Sonos will cut off its most loyal customers from future software updates entirely unless they replace their. For those of you using S2 products, you’ll continue to use the traditional Sonos app. Update Issues Sonos Sonos Support / Topic / Update Issues Update Issues Common solutions Retry the update Try starting the update again from the Sonos app. The S1 Controller app will receive bug fixes and security patches, but it will not receive future software features. Select the schedule when you would like to have your updates take place. Select Scheduled to set when you want your speakers to be updated. To access the software update, head to Settings > System > System Updates > Check for Updates in the Sonos S2 app. System requirements Android 8.0 or later iOS 14 or later iPadOS 14 or later macOS 10.12 or later Windows 8 or later Fire OS 7 and higher Previous software versions 15. What this means for you: Sonos will still support the S1 app currently connecting to these abovementioned devices, and you can still use older products with the S1 Controller app. Ensure the toggle for Automatic Updates is in the ON position. Current software version 15.5 Release date: In this update: Bug fixes and performance enhancements. In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. ![]() Many of you are currently using S1 products and the new app will not support the advances of S2 products due to their memory and processing power. Changes to volume mapping and impact on Sub output Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc. In addition to new features, usability updates, and more personalization moving forward, Sonos S2 will enable higher resolution audio technologies for music and home theater. This guide will demonstrate additional ways to ensure your system is always up to date. In June 2020, Sonos will release S2, a new app and operating system (OS) that will power the next generation of products and experiences. Normally, when a new software update is available for your Sonos system, you will be prompted to update with an System Update Available banner. ![]()
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